Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Processing time: 2-5 Days
US Shipping Time Estimates
If you are located in the United States, please plan on 1-2 weeks
International Shipping Time Estimates
If you are located outside of the United States, please plan on 2-3 weeks
You can purchase products without creating an account. Of course, you can also choose to create your account when you pay for the product. We will also notify you by email.
If you change your mind about your purchase, please sending us an email to [email protected] and provide your order number and the modification you would like to make. We’ll confirm once the modification or cancellation has been made.
Your order is only eligible to be cancelled and modified within 24 hours of placing the order. After that time, the order is locked for processing and can no longer be cancelled.
We will send you a tracking number via email so you can track your order.
If you didn’t receive a tracking number from us within the expected window, please contact our support team.
Your privacy is of utmost importance to us which is why we make sure to follow the highest of industry standards to ensure your personal information remains secure when you make a purchase through our site.
We do this by encrypting credit card information through a secure socket layer (SSL), which is used across the internet for securely processing data.
Once the transaction is complete, we don’t store your credit card information, as it is used only for completing a purchase.
All our products are tax-free for customers, please refer to your country’s policy.
We will provide the best quality global express service and Free worldwide shipping on all orders over $200
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.
If you need to swap an item
Returns and Exchanges
We accept product returns.Return conditions.
Customers have the right to request a return within 30 days of delivery.
If you receive a damaged/defective item, please contact us ([email protected]). Customer service should be notified within 48 hours of receipt.
All returns must be unused and in the same condition as you received them, including all complimentary items, branded packaging and accompanying documentation, and must be sent in the original packaging, in the original condition, undamaged and not affecting resale.
Custom orders or personalized items are not entitled to a 30-day refund.
More return and refund terms check >>> Refund and Returns Policy
Please send some pictures as proof, which include:
- Picture of the wrong sneakers you received.
- Picture of the shipping label.
Please send some pictures as proof, which includes:
- Picture of the broken item.
- Picture of the shipping label.
You can contact us through our customer service email, and you can also contact us through this page.
Support Email: [email protected]
24/7 Customer Support,Anytime & anywhere you’re.
ou can contact us through our customer service email, and you can also contact us through this page.
Support Email: [email protected]
24/7 Customer Support,Anytime & anywhere you’re.
If you change your mind about your purchase, please sending us an email to [email protected] and provide your order number and the modification you would like to make. We’ll confirm once the modification or cancellation has been made.
Your order is only eligible to be cancelled and modified within 24 hours of placing the order. After that time, the order is locked for processing and can no longer be cancelled.
Because all our products are ready for stock, so the normal situation will not be out of stock!